RETURNS AND REFUNDS

WE WILL BE ABLE TO CANCEL ORDERS ONLY BEFORE THEY ARE SHIPPED.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

• Packages lost in transit.

• In case EKIYAA JEWELS discovers that the wrong item has been shipped to you.

• Refunds will be made through the same payment method within 15 working days.

  NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

• Incorrect or outdated delivery address.

• Incorrect address format including any form of a PO Box address.

• After 3 failed delivery attempts by our courier agencies

• Package refused by the recipient.

• Sizing issues. Please review our size guides carefully before making your purchase.

• Products returned in a used or damaged condition.

• Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.

• If the Jewellery is not faulty or damaged.

• COD Shipping Charges won’t be refunded.